Welcome to the Bruins Authentics new online auction feature. Bid Today!

Boston Bruins Authentics Auctions

FAQ

New Users

I am new to Bruins Authentics & BostonProShop.com: Where do I start?
Everyone is invited to browse or search through our auction categories and listing for items on Bruins Authentics Online Auction. If you see something you would like to bid on, you must be 18 years or older and register by creating a Boston ProShop account, if you do not already have one. Don’t worry! Account creation is free and easy. Your registration will create your Bruins Authentics account, which can be used to bid on auctions.
All current and previous auctions can be found at BostonProShop.com/auctions.
The information bidders provide to Bruins Authentics Online Auction will be maintained and used in accordance with the Privacy Policy located at: https://bostonproshop.com/privacy-policy/.

Registration

Yes, you can browse as you’d like without creating an account. A BostonProShop.com account is only required if you would like to place a bid.
To participate in an auction sale all bidders must have a registered account with BostonProShop.com and be logged in to participate.
It takes just a few minutes. To complete the process, you will need to provide us with your Name, Email Address, full address, phone number and create a password. You can change your user-specific password at any time by editing your Profile Information in Account Settings.
If you have registered before but do not remember your username and/or password, you can have it sent to you via email by clicking Sign In > Forgot your password? and entering the email address associated with the account.
Once you create an account you will be directed to your account page. To go back to the auction page simply click on “Auction” in the navigation at the top of the page.

Bidding

Once you have logged into your BostonProShop.com account, visit the auction page and click on the listing you would like to bid on. Click on “Bid Now” and follow the directions to enter and confirm your bid.
We accept American Express, Mastercard, Visa and Discover credit cards.
Yes. To ensure fair bidding, a valid MasterCard, Visa, American Express, or Discover credit card will be required to place a bid. Your credit card information is required only for the first time you place a bid on Bruins Authentics. A $4 authorization will be made on the credit card for validity, but you will never be charged this amount. Additional bids will not require credit card verification; however, be sure that your payment card information is up to date to ensure that your winning bid can be processed without delay. In order to successfully pay for your auction items, the billing address for your credit card must match the billing address entered for your Boston ProShop account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid. If you need to update your credit card information, you can do so at any time from the section called Manage My Account>Update Credit Card Info within the My Account section.
All prices shown on the Bruins Authentics Online Auction are in USD.
No ProShop discounts are eligible for any Authentics purchases.
All auctions will typically be open for bidding for a period of seven (7) to ten (10) days; however, the exact duration will always be at the discretion of the Boston ProShop and Bruins Authentics.
A ‘Minimum Starting Bid’ is the minimum acceptable amount that is required for a bidder to place a bid on an item and is listed on the item page.
There are two reasons why your bid could be considered invalid: 1. You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers and decimal points, i.e. 45.00. Do not enter any dollar signs ($) or commas (,) into the Bid Amount field. 2. Your bid amount is less than the "Highest Bid" value. Make sure that your bid is higher than the current "Highest Bid" value shown on the listing page.
Go to My Account and select Bid Status. From here you can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions that you have won.
With Open Auctions, your maximum bid (if you are the current high bidder) will not be shown to other bidders while the current high bid amount is below that maximum bid threshold. The highest amount that will appear is one bid increment above the most recent competitive bid. With Reserve Price auctions, if you are the current high bidder and the Reserve Price has not yet been met, your maximum bid amount and nickname will be visible to other bidders as the current auction "Highest Bid" amount. Once the Reserve Price has been met, however, the maximum bid amount (if you are the current high bidder) will not be shown to other bidders while the current high bid amount remains below that maximum bid threshold.
As a Bidder, placing a bid is a binding contract between you and Bruins Authentics Online Auction and the bid cannot be retracted. Bidders are encouraged to double check their bid before entering it.
Bruins Authentics Online Auction reserves the right to reject any and all bids in its sole discretion. If you have any questions regarding a rejected bid, please email us at Authentics@BostonBruins.com
If the same bidding amount is entered, the bid placed earlier in time takes priority over all bids at the same price. It can be to your advantage to get an initial bid in as early as possible to ensure time priority at your bid price.
Yes. If your current bid amount has been outbid, you can place another bid at a higher amount. To increase your current bid amount, simply return to the listing and enter and submit a new, higher bid amount.
If you are the winner, applicable taxes will be charged on the final purchase price of an item. For international shipping, the buyer is responsible for all duties and fees.
Bruins Authentics Auctions' Overtime feature works together with "Maximum Bid" to ensure that bidders will always have a chance to challenge bids placed in the final minutes of an auction. When indicated on a listing page by the "Or Later" link, if a bid is placed during the last 5 minutes of an Open or Reserve Price auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. You will have to refresh the listing page to get the most updated bid information for each individual listing. The auction will close once all bidding activity has stopped for a period of 5 minutes.
The Real Time Bid Refresh feature is in place in order to deliver the best possible online auction experience by presenting the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes in to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.
The Real Time Bid Refresh feature is in place in order to deliver the best possible online auction experience by presenting the most up-to-date auction information, including Auction Time Remaining, Bid Count, and Current Bid Amount. When a new bid is placed or an auction goes in to Bid Extend, the most recent auction information will automatically be presented on the screen without the need to manually refresh the current browser page.
Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This is to ensure that, in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no long active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can click “Cancel”, which will prevent Real Time Bid Refresh from reactivating on the current page. Note: if a user chooses to click “Cancel” when presented with this message, they will NOT be shown the most up-to-date auction data, or any new bid activity placed on the listing by other customers. However, manually refreshing the browser window OR clicking through to a new auction page will cause Real Time Bid Refresh to reactivate automatically.
The bid increment is representative of a minimum amount the user can bid but is not restricted to only using that multiple. If interested in placing a bid for more than the bid increment, users have the option to place either a Max Bid (Click 'What Is A Maximum Bid/Automatic Bidding?' under the Bidding headline to learn more) or Straight Bid (if made available for that auction) (Click 'What is straight bidding?' under the Bidding headline to learn more).
This system offers a convenient bidding system, so you don't have to continuously login to re-bid. When you place your maximum Bid, you enter the highest price you are willing to pay for an item. Your maximum bid is kept confidential until it is exceeded by another bidder. The automatic bidding system will place bids on your behalf at the bid increment amount above the current high bid. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to your maximum bid amount that was previously entered. If and only if duplicate maximum bids are entered, the customer who entered the maximum bid first will get priority and will be the winning bidder. If another bidder places a higher maximum bid, you will be emailed to login and place another bid. Example: 1. The current bid for an item is $100 with a $10 increment. 2. Customer A enters a max bid of $200; Customer A is now winning at $110 3. Customer B enters a max bid of $150 4. System will now bid $160 (next bid increment) on Customer A’s behalf to ensure Customer A is still winning 5. Customer B re-enters a max bid of $200 6. Customer A is now winning the auction at $200 because he was the first to enter a max bid of $200
A straight bid is a one-time amount that represents the price you are committing to bid. The price that is entered as a straight bid can be any amount that is equal to, or greater than the current amount plus the minimum bid increment. - This amount will become the new current bid amount of the item (i.e. the item is $100. A straight bid is placed at $200. The item price is now $200). - If there is a maximum bid on the item, the greater of the straight bid and maximum bid will be the highest bid amount. - If the straight bid and maximum bid are placed at the same value, the bid that is placed earlier will become the winning bid.

After the Auction

You can locate an auction you have bid on from within the Manage My Bids>View My Bid Status section of My Auction Account section of the auction website, or by entering the listing's listing number, if known from the Search page.
We will notify you by email if you win; although you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account.
If you are the winning bidder when an auction closes, Bruins Authentics Auctions will send you email notification telling you that you have won the item(s). You are responsible for returning to the Bruins Authentics Auctions website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from the Manage My Bids>View My Bid Status in the My Auction Account section of the auction website. As a winning bidder, the primary payment card you have on file will be automatically charged the amount of your winning Bid plus any shipping, handling, and applicable taxes. If your credit card is declined upon purchase, you will have two (2) business days to resolve the issue and complete the payment.
Once an auction item has been purchased, Bruins Authentics will ship the item to the purchaser via FedEx within 3-4 business days at no cost to the purchaser if shipped within the U.S. If shipping internationally, the purchaser will need to pay for the cost of shipping. International shipping rates and delivery times may vary depending on location. There will be a $35 shipping rate for all Canadian orders, and a $75 shipping rate for all other international orders. Purchaser is responsible for all duties and fees.
All sales are final and no returns, refunds or exchanges will be accepted.

Still have questions? You can contact us at: Authentics@BostonBruins.com.